Returns & Exchanges
We want you to be completely satisfied with your VOYA organic skincare experience. If for any reason you are not happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Contact our customer care team at support@voya.ie within 30 days of receiving your order, providing your order number and the reason for the return.
Prepare Your Package
Carefully pack the unused items in their original sustainable packaging to ensure they are protected during transit back to our facility.
Ship to VOYA
Affix the provided return label or send your package via a tracked courier service to our distribution center in Sligo, Ireland.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing